At Aarish Rugs, we are committed to delivering our handcrafted rugs with care, transparency, and reliability. Please read the following shipping policy to understand our processing, delivery, and charges.

1. Order Processing Time

All orders are processed within the production timelines below, excluding weekends and holidays. After production, rugs are dispatched within 2–3 business days. You will receive a confirmation email when your order is shipped.

  • Hand Tufted Rugs: 2–4 weeks
  • Hand Knotted Rugs: 3–6 weeks
  • Custom Rugs: 3–6 weeks

Note: Delays may occur during peak seasons or due to courier issues beyond our control.

2. Domestic Shipping Rates and Estimates

Shipping within India is free of charge. Delivery timelines are as follows:

Shipping OptionEstimated Delivery TimePrice
Standard Shipping (India)4–7 business daysFree

3. International Shipping

We offer international shipping to the USA, UK, EU, UAE, Australia, Canada, and many other countries.

Shipping charges are calculated at checkout based on destination and weight. Delivery timelines:

Shipping OptionEstimated Delivery TimePrice
Standard International7–14 business daysCalculated at checkout
Extended Zone International7–21 business daysCalculated at checkout

Note: Some countries may not be serviceable due to courier restrictions. Contact us for clarification if your country isn’t listed at checkout.

4. Duties, Taxes & Customs

  • India: All prices are inclusive of taxes.
  • International: Your order may be subject to import duties and taxes (including VAT) as per your country’s regulations. Aarish Rugs is not responsible for these charges, which are the customer’s responsibility.

5. Returns & Replacements

You can return your rug within 14 days of delivery in case of:

  • Damaged item received
  • Wrong size or design sent
  • Quality issues

Conditions for Return:

  • Item must be unused and in original condition
  • Custom-made rugs are non-returnable unless defective

To initiate a return, contact us at info@aarishrugs.com with your order number and issue details.

6. Need Assistance?

For any shipping, delivery, or tracking-related questions, contact us:

Thank you for choosing Aarish Rugs. We look forward to delivering timeless handmade rugs to your doorstep.

Updated Date: 27 Jun 2025