Refund and Return Policy

At Aarish Rug, we are dedicated to ensuring that our customers are fully satisfied with their purchases. We understand that sometimes things don’t work out as planned, and we strive to make the return and refund process as seamless and straightforward as possible. Here’s a detailed overview of our refund and return policy:

Returns:

We offer a 14-day return window from the date of receipt for most items. If you find that your purchase does not meet your expectations or you simply change your mind, you may return the item for a refund or exchange. To be eligible for a return, please ensure that the item is:

Unused and in its original condition: The item should not be worn, used, or altered in any way.

  • Unused and in its original condition: The item should not be worn, used, or altered in any way.
  • In its original packaging: All tags, labels, and packaging must be intact and included with the return.
  • Received within 14 days: Returns must be initiated within 14 days from the delivery date.

To start the return process, log in to your account on our website, navigate to the “Orders” or “Purchase History” section, and select the order you wish to return. Follow the prompts to generate a return request. We will provide you with return instructions and, if applicable, a return shipping label.

Please note that return shipping costs are typically the responsibility of the customer, unless the return is due to an error on our part or a defective item. In such cases, we will cover the return shipping costs.

Refunds:

Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If the item is in its original condition, we will process a refund to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to be credited in your account.

In instances where the item is not in its original condition, we reserve the right to apply a restocking fee or deny the refund altogether. This policy helps us maintain the quality and integrity of our products for all customers.

Exchanges:

If you would prefer to exchange an item rather than return it for a refund, please contact our customer support team. We will assist you in arranging for a replacement item and ensure it meets your needs. Depending on the availability of the item, the exchange process may involve shipping the new item and returning the original item simultaneously.

Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact us immediately. We will arrange for a return at no cost to you and ensure that you receive a replacement or a full refund. We take great care to ensure the accuracy and quality of our products, but in the rare case that an error occurs, we are committed to making it right.

Contact Information:

For any questions, concerns, or further assistance regarding returns, refunds, or exchanges, please reach out to our customer support team. You can contact us via email at admin@aarishrugs.comor by phone at +91-7388745838. Our dedicated team is here to help and ensure your satisfaction.