Welcome to Aarish Rugs' FAQ section. We’ve compiled answers to common questions related to our rugs, delivery, custom orders, returns, and more. If you need more help, feel free to reach out to our support team.

What makes Aarish Rugs unique?

Aarish Rugs offers 100% handmade rugs crafted by skilled Indian artisans. We combine traditional craftsmanship with modern designs to deliver quality, durability, and authenticity in every piece.

Are your rugs really handmade?

Yes, all of our rugs are handmade using traditional techniques like hand-knotting and hand-tufting, ensuring each piece is unique and made with care.

 

Where are Aarish Rugs produced?

Our rugs are handcrafted in Bhadohi, Uttar Pradesh, India — known as the Carpet City of the world for its long-standing rug-making heritage.

Do you have a showroom or physical store?

Currently, we operate online only. However, you can contact us to arrange video calls or request additional images or samples.

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and delivery times may vary depending on the destination country.

How long does delivery take?

Standard delivery within India usually takes 4–7 business days. International shipping may take 7–14 business days depending on customs and location.

How can I track my order?

Once your order is shipped, we will send you a tracking number via email or SMS. You can use it to monitor the status of your shipment.

Is shipping free?

We offer free shipping within India. International shipping charges will be calculated at checkout based on your location or shipping charges may be included with products.

What makes Aarish Rugs unique?

We offer a 14-day return window for eligible products. Items must be unused, in original packaging, and in resalable condition.

How do I request a return or refund?

Log in to your account, go to “Order History,” and click “Request Return.” Our team will review the request and guide you through the process.

Are returns free?

Return shipping is free if the return is due to our error (wrong or defective item). For other reasons, the customer is responsible for return shipping.

Can I order a custom-sized rug?

Absolutely! We specialize in custom rugs. You can choose the size, colour, material, and pattern that fits your space perfectly.

How long does a custom rug take to make?

Custom rugs typically take 3–5 weeks to produce, depending on the size and complexity of the design.

Can I send you my own design for a custom rug?

Yes, we accept custom designs. You can share an image, sketch, or idea, and our design team will work with you to create your ideal rug.

Do you offer bulk discounts or wholesale pricing?

Yes, we do. If you are an interior designer, retailer, or buying in bulk, contact us for special pricing and partnership opportunities.

Can I get samples for bulk or commercial orders?

Yes, we can provide swatches or samples upon request for commercial and bulk buyers.

17. How do I clean and care for my handmade rug?

Regular vacuuming and spot cleaning with mild detergent are recommended. Avoid using harsh chemicals. For deep cleaning, consult a professional rug cleaner.

Are your rugs pet- and child-friendly?

Yes, our wool and cotton rugs are safe for pets and kids. They're made with natural materials and non-toxic dyes.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, PayPal, and direct bank transfers. All transactions are secured using encryption technology.

Is it safe to shop on your website?

Yes, our website uses SSL encryption and secure payment gateways to protect your data. Your privacy and safety are our top priority.

Still have questions?

Chat with us live or message us on WhatsApp for a quicker response.